FAQs
Ru9 understands that just 20-30 minutes at the store cannot give you a complete experience of a product that will be with you for many years. Therefore, Ru9's 100-night trial policy will allow customers to try and experience Ru9 products right in their own bedrooms. And if you are not satisfied, you can return the product and receive a refund = the amount paid - the return fee.
Depending on the shipping address, Ru9 will have its own applicable costs. For details on costs to provinces / cities, customers please refer here.
Use this text to answer questions in as much detail as possible for your customers.Delivery in Hanoi and Ho Chi Minh City: 2-3 days
Delivery in provinces: 4-6 days
Delivery in areas near Hanoi and Ho Chi Minh City: 2-3 days
*The area near Hanoi and Ho Chi Minh City includes:
(Including the following provinces: Vung Tau, Binh Duong, Binh Phuoc, Dong Nai, Tay Ninh, Long An, Ben Tre, Tien Giang, Ha Nam, Nam Dinh, Bac Ninh, Hung Yen, Hai Duong, Ninh Binh, Hoa Binh, Phu Tho, Vinh Phuc, Bac Giang, Thai Nguyen)
Customer reviews
Ngoc Lan
Original Mattress⭐⭐⭐⭐⭐I have been using the Original mattress for over 6 months and am completely satisfied with the difference. The mattress supports my body very well, especially my back and neck, helping me to wake up without pain. Every night when I lie down on it, I feel like my whole body is relaxed.
Phuong Vy Pham Ngoc
Protective Sheet⭐⭐⭐⭐⭐The cover fits very well, is soft, the fabric is smooth and the color is as described. If I had known there was a mattress protector, I would not have struggled with washing the mattress every time.
Nguyen Thao Nguyen
New Year's Pillow⭐⭐⭐⭐⭐The optimal design of the Niu pillow is really impressive. The pillow is not too high or low, helping me to have the right sleeping position, significantly reducing stress in the neck and shoulder area.
Quynh Anh
Didi Travel Neck Pillow⭐⭐⭐⭐⭐Every time I go on a business trip or travel far, the Didi neck pillow is always an indispensable item in my luggage. In particular, the pillow cover is easy to remove and wash, very convenient and clean. I will definitely continue to support Ru9 in the future 👍🏻👍🏻👍
Huong Quynh
Eucalyptus Blanket⭐⭐⭐⭐⭐Vietnamese startups should support Vietnamese products. I don't know if it's made of eucalyptus, but it's very cool when I cover it. Suitable for those who cover themselves with blankets all year round like me. I highly recommend everyone to use this blanket!
My Thanh
Cold Blanket⭐⭐⭐⭐⭐This blanket is very cool when used, but not too cold when using a fan or air conditioner. In general, for 100 VND, there is nothing to complain about.
Hoang Anh
4The Neck Pillow⭐⭐⭐⭐⭐At first, I was a bit hesitant about whether to buy it or not because the design looked a bit ugly. But it was worth buying, because I often fly, wearing this on my ears helps reduce pain from the noise, and my neck is also supported and does not get tired.
