Shipping Policy
Ru9 product shipping fees
| No. | Delivery condition | Inner Hanoi & HCMC | Suburbs / Other provinces | Express delivery |
| Delivery time | 2 days | 3 - 5 days | Inner city: 1-4 hours Suburbs (Hanoi & HCMC): 4-6 hours Provinces: express delivery not available | |
| 1 | Orders over 1,500,000 VND | Free | Free | Actual cost |
| 2 | Orders under 1,500,000 VND | 30,000 VND | 40,000 VND | Actual cost |
| 3 | Orders including a mattress | Free | Free | 200,000 VND |
| 4 | Changes on request | Actual cost | Actual cost | Actual cost |
| 5 | Delivery to your room / upstairs | Free | 80,000 VND | Free |
Rubaby product shipping fees
| Region | Item | Standard delivery | Express delivery |
|---|---|---|---|
| HCMC & Hanoi (pre-merger boundaries) | Shipping fee | 20,000 VND for orders under 350,000 VND | Customer pays the carrier directly |
| Lead time | 2 days | 2-4 hours | |
| Other provinces | Shipping fee | 30,000 VND for orders under 350,000 VND | Delivery to the bus/freight station |
| Lead time | 4-5 days | 4-6 hours |
Mattress exchange fees
| Region | Timeframe | Exchange (unopened mattress) | Exchange (opened mattress) |
| HCMC & Hanoi (pre-merger boundaries) | 2-3 days | 350,000 VND / mattress | 700,000 VND / mattress |
| Other provinces | 4-5 days | 400,000 VND / mattress | 800,000 VND / mattress |
| Remote areas & islands | 7-10 days | 600,000 VND / mattress | Contact Ru9 for case-by-case support |
⚠️ Notes
- Delivery hours are 8:00 AM - 5:00 PM every day of the week (excluding public holidays/Tet, or as specified by separate holiday policies).
- Complaints are accepted within 7 days of successful delivery (an unboxing video is required to confirm a defective product).
- Free upstairs delivery within inner Hanoi and HCMC; a service fee of 80,000 VND applies to orders in other provinces.
- Districts of Hanoi and HCMC are based on pre-merger boundaries; Can Gio is treated as a provincial area.
- Collection and exchange fees are per mattress; for orders with two or more mattresses, the fee = (unit fee) x (number of mattresses).
- Orders placed after 5:00 PM will have one extra day added to the delivery time.
Thank you for choosing Ru9!
