FREQUENTLY ASKED QUESTIONS

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How to order on Ru9?

You can easily order directly from Ru9 or via our partners:

– Website: ru9.vn
– Hotline: 1900 63 63 21
– Facebook: facebook.com/ru9vn
– Instagram: instagram.com/ru9vn

What are the dimensions and price of Ru9 Mattress?

Ru9 Original Mattress is available in 6 common sizes as following:

Super King Size: W 220cm x L 200cm x H 15cm
Square King Size: W 200cm x L 200cm x H 15cm
King Size: W 180cm x L 200cm x H 15cm
Queen Size: W 160cm x L 200cm x H 15cm
Full Size: W 140cm x L 200cm x H 15cm
Single Size: W 120cm x L 200cm x H 15cm

Dimension and price of Niu Pillow?

The dimension of Niu Pillow is W40cm x L60cm x H12cm – Price: 950,000đ

How can I pay Ru9?

You can pay via a bank card linked to the electronic payment gateway – VNPay; or by using intenational payment cards; or by transfering to our bank account. Find out more information here.

Does Ru9 accept installment payment?

Yes, we do. We accept installment payment for mattress only. You can pay through your credit card for over 20 different banks connected to mPOS, in 3 or 6 or 12 months. Find out which banks is accepted in here .

Where can I try Ru9 Product?

At your home! We believe it is the best and the right way to see if you will have a good night. Because, what can be worse than trying a comfort product in an uncomfortable and unnatural environment a.k.a the mattress store? With the 100-night free trial, put your mind at ease and enjoy the comfort of Ru9.
In case you want to take a look at Ru9 Product, we have a showroom in 96/11 Vo Thi Sau Ward, District 1, Ho Chi Minh City. See more information here.

Products

What is Ru9 Mattress made from?

Ru9 is made from 100% high-perfomance foam, combined with Advanced Gel-infused Memory Foam. Structured using 3 layers of foam with different features, Ru9 Mattress supports the natural curve of your body and relieve pressure for a good night’s sleep for many years to come..

How Ru9 Mattress structure?

Ru9 Mattress is made of 3 layers of different foams: Ru9 Contour Foam supports your body and embraces the natural curve; Advanced Gel-infused Memory Foam relieves pressure on the body and isolates motion while sleeping throughout the night; PU Base Foam that is 15cm thick helps give you restful nights.

In addition, all the foam layers are covered by a ceiba flame retardant cover which helps prevent your house from emergency situations. Ru9 Mattress’s outer cover is made from breathable Spandex material – designed to be easily removable and cared for with Zip360.

Is Ru9 Mattress safe?

The foam material used in Ru9 Mattress has been certificated by CertiPUR-US® for meeting 6 international standards. This means that the flexible polyurethane foam in the mattress must be made without ozone depleters; PBDEs, TDCPP, TCEP and certain other flame retardants; formaldehyde; mercury, lead and other heavy metals; prohibited phthalates regulated by the CPSC; and have low VOC emissions for indoor air quality (less than 0.5 parts per million).

How is Ru9 Mattress delivered?

Thanks to advanced technology, Ru9 Mattress can be compressed and rolled up to fit into a compact box, which can be delivered right to your door in the most convenient way. The size of the box is only W48cm x L48cm x H110cm – similar to that of a mini fridge.

Can I compress and roll up my Ru9 Mattress after unpacking?

After unpacking, millions of foam cells will expand and cannot return to its pre-unpacking “rolled” shape. However, the foam material used in its 3 layers makes it really lightweight with high elasticity, thereby make it easier to move.

What is Niu Pillow made of?

Niu Pillow is made of Advanced Memory Foam – to create the perfect neck alignment – merged with the most advanced heat-wicking Graphene technology, allowing your head and neck to feel rested all night long.
Besides, the cover of Niu Pillow is made of breathable, moisture-absorbed and durable Tencel, which can be removed easily for washing.

What is the dimension of Niu Pillow?

Niu Pillow is W60cm x L40cm x H12cm in size and 1.5kg in weight, which is suitable for most pillowcase in the market.

Can I wash Niu Pillow?

The Tencel cover of the Niu Pillow is designed for washing, but not the foam itself.
The cover is easily removable and can be gently washed in mild detergent with cold water. Allow it to air dry after washing. When using a washing machine, a laundry bag is recommended.

Shipping & Return

What is Ru9's 100-night sleep trial?

We understand it takes more than a few minutes to know if a mattress is right for you. That’s why we offer you a 100 night sleep trial. Gone are the days of a rushed buying decision in a fancy showroom with pushy sales staff. Try our mattress for 100 nights and if you don’t fall in love with it, we’ll come collect it and give you a full refund. The deliveries for both ways are totally free so it won’t cost you anything to experience the best sleep.

How much does shipping cost?

Standard shipping is done via our trusted shipping partners and is free within Vietnam.

With our Ru9 Mattress, if you prefer another mattress size during the first 100 nights, Ru9 apply a exchange fee cost of 500.000VND/mattress to retrieve the mattress.

How long does it take to deliver my product?

It will take 3 – 5 days after the order payment is confirmed

Warranty

Ru9 Mattress Warranty

Your Ru9 Mattress is covered by a 10 Year Full Replacement Limited Warranty. Our mattresses are built to last, and we proudly stand by this unbeatable warranty as proof of our confidence in the product.

This Warranty is not transferable and covers you only if you (a) are the original purchaser and current owner of the Ru9 Mattress (“Product”) for which you are seeking recourse under the Warranty and (b) purchased it directly from an authorized Ru9 distribution channel – namely, the website at ru9.vn

Specifically, this Warranty covers the following defects, provided that they arise or appear in circumstances in which you have handled, maintained, and used the Product only for its intended purpose and have not subjected it to conditions likely to cause deterioration or damage beyond normal wear:

1. A visible indentation or sag greater than 25mm in the foam material. This refers to an indentation that is visible when no weight is applied to the top of the Product.

Please note that “normal wear” assumes and requires that your mattress is continuously supported by a proper foundation sufficient to support the distributed weight of your body and the mattress itself. If you have questions about whether the foundation you are using or intend to use is adequate, please contact help@ru9.vn.

2. Any physical flaw in the foam material that causes it to split or crack under conditions of normal use and proper handling.

3. Any manufacturing defect in the mattress cover such as the fabric tearing or stitching unraveling.

Find out our warranty policy here.

Niu Pillow Warranty

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