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Shipping & Return

What is Ru9's 100-night sleep trial?
We understand it takes more than a few minutes to know if a mattress is right for you. That’s why we offer you a 100 night sleep trial. Gone are the days of a rushed buying decision in a fancy showroom with pushy sales staff. Try our mattress for 100 nights and if you don’t fall in love with it, we’ll come collect it and give you a full refund. The deliveries for both ways are totally free so it won’t cost you anything to experience the best sleep.
How much does shipping cost?

Standard shipping is done via our trusted shipping partners and is free within Vietnam. With our Ru9 Mattress, if you prefer another mattress size during the first 100 nights, Ru9 apply a exchange fee cost of 500.000VND/mattress to retrieve the mattress.

How long does it take to deliver my product?

Ru9 free standard delivery nationwide, specifically as follows:

- In the inner city of Hanoi and Ho Chi Minh City. HCM: within 2 to 3 working days

- In suburban areas: within 5 to 7 working days

Note: Orders are prioritized for delivery during office hours, not supported on Sundays and public holidays as prescribed by the State.

For orders with fast delivery, request especially in the city area. Ho Chi Minh City and Hanoi will incur additional costs. Customers please contact directly via Hotline 1900636321 or Facebook Ru9 for timely advice.

Is the 100-night trial policy of Niu pillow applicable when purchasing as a bundle?

The refund of the Niu pillow under the 100-night policy will not be applied to the purchase of this product in the combo. The 100-night trial policy of Nest and Original Mattresses is still guaranteed. Full guarantee and apply as retail purchase.

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How to order on Ru9?

You can easily order directly from Ru9 or via our partners:

– Website: ru9.vn
– Hotline: 1900 63 63 21
– Facebook: facebook.com/ru9vn
– Instagram: instagram.com/ru9vn

The size and price Ru9 Original Mattress?

The price and dimensions of the Ru9 Original mattress are as follows:

- Super King: R 220cm x D 200cm x C 25cm - VND 16,990,000

- Square King: R 200cm x D 200cm x C 25cm - 15,990,000 VND

- King: R 180cm x D 200cm x C 25cm - 13,690,000 VND

- Queen: R 160cm x D 200cm x C 25cm - 11,990,000 VND

- Full: R 140cm x D 200cm x C 25cm - 10,690,000 VND

- Single: R 120cm x D 200cm x C 25cm - 7,690,000 VND

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Also, Ru9 accepts orders for special sizes. Please contact a counselor via Facebook (insert link) or Hotline 1900636321 (insert number) for support!

Nest by Ru9 Mattress Size and Price?

The price and dimensions of the Ru9 Nest mattress are as follows:


- Super King: R 220cm x D 200cm x C 15cm - VND 9,990,000


- Square King: R 200cm x D 200cm x C 15cm - 8,990,000 VND


- King: R 180cm x D 200cm x C 15cm - 7,690,000 VND


- Queen: R 160cm x D 200cm x C 15cm - VND 6,990,000


- Full: R 140cm x D 200cm x C 15cm - VND 5,990,000


- Single: R 120cm x D 200cm x C 15cm - VND 4,990,000

In addition, Ru9 accepts orders for special sizes. Please contact a counselor via Facebook (insert link) or Hotline 1900636321 (insert number) for support!

Dimension and price of Niu Pillow?

Niu pillow size: 60cm x 40cm x 12cm - 950,000 VND/pillow

Size and price of body pillow?

Ru9 hug pillow with size 22x115cm and protrusion diameter 25cm - 1,150,000 VND/pillow.

Size and price of Ru9 Foam Topper?

The price and dimensions of Topper Ru9 (excluding the bag) are as follows:


Single: 120cm x 200cm x 5cm - VND 2,990,000


Full: 140cm x 200cm x 5cm - VND 3,690,000


Queen: 160cm x 200cm x 5cm - VND 3,990,000


King: 180cm x 200cm x 5cm - VND 4,690,000


Square king: 200cm x 200cm x 5cm - VND 5,390,000


Supper king: 220cm x 200cm x 5cm - 5,990,000 VND

In what form does Ru9 receive payment?

You can pay via bank card linked to VN Pay electronic payment gateway, international payment card and contact to transfer directly to Ru9
See more banks that can pay with Ru9 here

Does Ru9 accept installment payment?

Yes. Ru9 accepts installment payments for Ru9 Mattress products. You can pay in installments via credit cards of more than 20 banks with the rates: 3 months - 6 months - 12 months. See more banks that have installment payment links with Ru9 here.

Where can I try Ru9 Product?

You can experience Ru9 products at:
- Ru9 Showroom HCM: 96/11 Vo Thi Sau, District 1, HCMC
- Ru9 Showroom Hanoi: Floor 2, Complex 01 - 29 Lane 31 Lane 167 Tay Son, Quang Trung, Dong Da, Hanoi
However, Ru9 has a policy of 100 nights of trial sleep for all Niu Mattress and Pillow products to experience at home and Refund if not satisfied. Please feel free to try sleeping at home before making your choice. See more information about the 100-night trial policy at Policy

Does Ru9 accept payment on receipt?
p>Ru9 accepts deposits and pays the rest in cash (COD) for mattress orders. For support, please contact Ru9 via Facebook Fanpage (insert link) or Hotline 1900636321 (insert phone).

Product

What is Ru9 Mattress made from?
Ru9 is made from 100% high-perfomance foam, combined with Advanced Gel-infused Memory Foam. Structured using 3 layers of foam with different features, Ru9 Mattress supports the natural curve of your body and relieve pressure for a good night’s sleep for many years to come..
What is the structure of Ru9 Original Mattress?

Ru9 Original Foam Mattress is made up of 3 layers of foam:
Ru9 Contour Foam is an exclusive foam layer following the natural curve;
Memory Foam layer integrated with cold gel distributes force evenly, effectively supporting and separating movement when sleeping with others;
The bottom layer of PU Foamm is 15cm thick to help support a good night's sleep.
In addition, 3 layers of foam are covered with a layer of fireproof cotton, making your home safer in case of emergency. The cover of the Ru9 Mattress is made from breathable Spandex fabric – designed for easy removal and cleaning, protecting your health for years of use.

How is the structure of the Nest?

The Nest by Ru9 mattress is made up of 2 layers of foam: The top layer of Ru9 Contour Foam provides full body support throughout the night, combined with the Ru9 Support Foam underneath, which is very durable and keeps the mattress from sinking during the night. for many years.

In addition, 2 layers of foam are covered with a layer of fireproof cotton, making your home safer in case of emergencies. The Tencel mattress cover is airy, easily removable, both to help you sleep more cool, and convenient for cleaning, ensuring the health of the user.

Is Ru9 Mattress safe?
The foam material used in Ru9 Mattress has been certificated by CertiPUR-US® for meeting 6 international standards. This means that the flexible polyurethane foam in the mattress must be made without ozone depleters; PBDEs, TDCPP, TCEP and certain other flame retardants; formaldehyde; mercury, lead and other heavy metals; prohibited phthalates regulated by the CPSC; and have low VOC emissions for indoor air quality (less than 0.5 parts per million).
How is Ru9 Mattress delivered?
Thanks to advanced technology, Ru9 Mattress can be compressed and rolled up to fit into a compact box, which can be delivered right to your door in the most convenient way. The size of the box is only W48cm x L48cm x H110cm – similar to that of a mini fridge.
Can I compress and roll up my Ru9 Mattress after unpacking?
After unpacking, millions of foam cells will expand and cannot return to its pre-unpacking “rolled” shape. However, the foam material used in its 3 layers makes it really lightweight with high elasticity, thereby make it easier to move.
What material is Niu pillow made of?

Niu pillow is made of Memory Foam material with optimal support for the head and neck, compatible with any weight or body shape. At the same time, the Graphene technology incorporated in the foam can quickly dissipate heat to keep your head and neck comfortable all night. The cover of the Niu Pillow is made of Tencel fabric that is moisture-wicking, cool and durable, and is removable for easy cleaning

What is the dimension of the Niu Pillow?
Niu Pillow is W60cm x L40cm x H12cm in size and 1.5kg in weight, which is suitable for most pillowcase in the market.
Can I wash the Niu Pillow?

Niu pillow can only wash the foam cover, please do not wash the foam inside.

What's special about Ru9 Om Pillow?

Different from other hug pillows on the market, Ru9 Hug pillow is the first hug pillow product made of foam and cotton in Vietnam. This combination helps the pillow have better support and interaction with the user than other pillows on the market. The foam and cotton particles will move flexibly in the pillow, helping to distribute the impact force, creating a smooth and soft feeling when lying down. At the same time, the support pillow helps me not to misalign my shoulders and spine when sleeping on my side. In addition, the design of the pillow is groundbreaking with a length of 115cm and a slightly raised belly. This part of the abdomen helps the pillow hug the body, creating a feeling of warmth in the abdomen, making it easier to fall asleep. The 115cm length of the pillow also helps you stay comfortable in all positions, without shrinking your legs and causing fatigue.

Warranty

Ru9 Mattress Warranty

Your Ru9 Mattress is covered by a 10 Year Full Replacement Limited Warranty. Our mattresses are built to last, and we proudly stand by this unbeatable warranty as proof of our confidence in the product.

This Warranty is not transferable and covers you only if you (a) are the original purchaser and current owner of the Ru9 Mattress (“Product”) for which you are seeking recourse under the Warranty and (b) purchased it directly from an authorized Ru9 distribution channel – namely, the website at ru9.vn

Specifically, this Warranty covers the following defects, provided that they arise or appear in circumstances in which you have handled, maintained, and used the Product only for its intended purpose and have not subjected it to conditions likely to cause deterioration or damage beyond normal wear:

1. A visible indentation or sag greater than 25mm in the foam material. This refers to an indentation that is visible when no weight is applied to the top of the Product.

Please note that “normal wear” assumes and requires that your mattress is continuously supported by a proper foundation sufficient to support the distributed weight of your body and the mattress itself. If you have questions about whether the foundation you are using or intend to use is adequate, please contact help@ru9.vn.

2. Any physical flaw in the foam material that causes it to split or crack under conditions of normal use and proper handling.

3. Any manufacturing defect in the mattress cover such as the fabric tearing or stitching unraveling.

Find out our warranty policy here.

Niu Pillow Warranty
We understand it takes more than a few minutes to know if a mattress is right for you. That’s why we offer you a 100 night sleep trial. Gone are the days of a rushed buying decision in a fancy showroom with pushy sales staff. Try our mattress for 100 nights and if you don’t fall in love with it, we’ll come collect it and give you a full refund. The deliveries for both ways are totally free so it won’t cost you anything to experience the best sleep.
How is the Body Pillow guaranteed?

In case, after receiving the goods within 7 days and the pillow has not been used, if there are major defects from the manufacturer such as: the pillow does not inflate and does not stretch the cover after opening, sugar If the garment is torn by more than 5cm and is deviated to the point that it cannot be used, Ru9 will support replacing the cover or changing a new one depending on the degree of error from the product.

*Meaning:

- The cover is torn, just unscrewed, if the zipper is damaged, replace the cover

- Pillow does not open, intestines are damaged If there are irregularities and irregularities, customers can take pictures or record videos and send them to Ru9.

For more information on terms and conditions, please see here .

What is the warranty policy of Ru9 Foam Topper

Ru9 Foam Topper is warranted for 1 year, giving you peace of mind for a long-lasting Topper experience. To qualify for the warranty, you need to be the person (1) to purchase and own the Ru9 Foam Mattress Topper; (2) purchased Ru9 Topper mattress from authorized Ru9 distribution channels.

Within the first 1 year, Ru9 will carry out the warranty: repair/replace parts for any Ru9 Foam Topper with visible dents/samples more than 20% (1cm) visible to the naked eye when there is no impact of external force.

In case, after receiving the goods within 30 days, Ru9 will support 1 to 1 exchange if Ru9 Foam Topper has manufacturing errors such as:
- The foam layer does not expand and the Topper does not stretch the shell after opening
- The foam layer in the gut is broken, unevenly distributed when flattened
- The seam on the sheath is torn by more than 5cm and is deviated to the point of being unusable
- Zipper is broken, unusable

Note:
- Ru9 will proceed check for manufacturing defects on the warranty Topper, and offer the appropriate (replacement or renewal) plan.
- Ru9 will renew the product with the existing version of the product (may have variation in design, colour, etc.).
This warranty does not cover damage caused by normal wear and tear in use and by improper use of the Topper.

For more information, visit ru9.vn or contact us via: 1900 636321 | help@ru9.vn

For more information on terms and conditions, please see here.

Does Ru9 Bedding Set have a warranty?

In case the goods have been received within 07 days and the Bedding Set is still unused, Ru9 will support to replace the product or change the product set if Ru9 Bedding Set has a manufacturer error:
- Product The product in the set is the wrong color
- The product in the set is the wrong size
- The product has been inflated by just over 5cm and is so deviated that it cannot be used

Note :
Ru9 will check for manufacturing defects on products that need warranty, and offer an appropriate (replacement or renewal) plan.
Ru9 will renew the product with the existing version of the product (there may be a change in design, color,...).

For more information, please contact us. visit ru9.vn or contact us via: 1900 636321 | help@ru9.vn

For more information on terms and conditions, please see here.

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