100-Night Trial

Ru9 Sleep Trial & Return Policy

1. Policy Overview

❓ What is the 100-Night Sleep Trial?

The 100-Night Sleep Trial allows you to experience a Ru9 mattress at home. If after a trial period (minimum 14 nights recommended) the product doesn't feel right, you can contact Ru9 for:

  • Exchange for another Ru9 product that better suits your needs.
  • Return the product and receive a refund of the product value (minus any applicable fees).

✅ Eligibility

Applies to authentic Ru9 mattresses purchased through:

  • Ru9.vn website
  • Ru9 experience showrooms
  • Official Ru9 sales channels (Facebook, Zalo, Instagram)

Not applicable to purchases made on Shopee, Lazada, TikTok Shop, Tiki, or other third-party marketplaces.

Applies to the original buyer only — non-transferable.

❗ Important Notes

  • Hybrid & Original Pro Mattresses: The 100-Night Trial applies to the Comfort Top layer only, allowing you to swap firmness levels until you find your ideal feel.
  • Packaging must be opened within 30 days of delivery to activate the trial period.

✅ Trial Conditions

To ensure a fair and transparent experience for all customers:

Product condition: The returned product must be in clean, intact condition — free from damage, large stains, tears, burns, mold, yellowing, or signs of abnormal use. Ru9 reserves the right to decline returns that do not meet these standards.

💡 Ru9 Tip: Use a mattress protector throughout your trial. It keeps the mattress clean, protects your investment long-term, and ensures the product meets return eligibility requirements.

Usage limit: The 100-Night Sleep Trial is designed to give every household a genuine opportunity to experience Ru9 at home. To prevent abuse and ensure fairness:

  • Each household (identified by shipping address, contact info, and/or payment details) may use the 100-Night Trial once.

2. Exchange & Return Fees

Ru9 supports free exchanges and returns — customers only pay a partial shipping and handling fee based on location.

Region Timeframe Exchange Fee Return Fee
Ho Chi Minh City & Hanoi 2–3 days 350,000 VND / mattress 700,000 VND / mattress
Other provinces 4–5 days 400,000 VND / mattress 800,000 VND / mattress
Remote areas & islands 7–10 days 600,000 VND / mattress Contact Ru9 for case-by-case support

❗ Ru9 covers shipping costs when:

  • The product has a manufacturer defect (upon delivery or during the warranty period).
  • The customer exchanges for a higher-value Ru9 product.

Custom-sized mattresses:

  • The 100-Night Trial does not apply to custom-sized mattresses, unless a manufacturer defect is confirmed.
  • Ru9 will replace custom mattresses if a verified technical or manufacturing defect is confirmed.

3. Refund Policy

If a refund is requested:

  • Ru9 will refund the original purchase amount (minus any applicable fees) to the bank account provided by the customer.
  • Processing time: Within 14 business days from the date the returned product is received and confirmed eligible.
  • Installment payments via credit card: Ru9 will still refund to your personal account. Please continue your installment payments with your card-issuing bank as per your existing agreement.

4. How to Request an Exchange or Return

Contact Ru9 Customer Support through any of the following:

Hotline: 1900 636 321 | 086 777 0969

Online channels: Facebook / Ru9.vn / Ru9 Zalo OA

Showrooms:

  • HCM Showroom 1: 283A Hai Ba Trung St., Xuan Hoa Ward, Ho Chi Minh City — 0964 777 910
  • HCM Showroom 2: 00.09 Sarimi B2, 72 Nguyen Co Thach St., An Khanh Ward, Ho Chi Minh City — 0964 777 960
  • Hanoi Showroom: 110 Hai Ba Trung St., Cua Nam, Hanoi — 0964 777 940

Our team will guide you through the next steps, including product condition assessment and shipping arrangements.

Thank you for choosing Ru9.