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Warranty

Original Mattress
Q: Who is this warranty for and used for?

Ru9 mattress is warranted for 10 years.

Designed and manufactured with durability in mind, the Ru9 mattress has passed numerous international quality tests and is ready for sleep. sleep well for a long time. This Warranty is non-transferable and is only valid if you are (a) the original purchaser and current owner of the mattress in need of the Warranty and (b) purchased the mattress directly from a Distributor. authority. In particular, this Warranty shall apply to the following defects, provided that such defects arise or arise when the product has been properly handled, stored and used, and does not apply in the following cases: may cause damage or damage beyond normal wear and tear with use:

1. Concaveness or deflection visible to the naked eye is greater than 25mm in foam material when no weight is applied on the mattress surface. Please note that the term “normal wear and tear” is used under the assumption and with the requirement that the mattress is placed on a suitable supporting surface (capable of supporting the distributed weight of the body). person and the weight of the mattress itself). If you are wondering if the support surface you are using or intend to use is suitable, please contact us at help@ru9.vn

2. Are there any tears in the foam material that cause the foam layers to tear or come apart under normal use and proper handling of the mattress.

3. Any manufacturing defects in the mattress such as torn fabric or loose stitching.

What warranty measures will Ru9 apply?

We will repair or replace defective Products or defective components of the Product In the event of a manufacturing defect in a part of the Product, such as a mattress cover, we may choose to repair or replace the part instead of replacing the entire mattress, and we reserve the right to make a decision to choose the appropriate Warranty policy. If we choose to replace the Product or component of the Product, we will replace the defective product with a sample, product version, color, or style available at the time of replacement, likely to different from some original products. Any such repair or replacement will not extend the original warranty period, nor will it begin a new warranty period.

Where does this warranty apply?

This warranty does not apply to variations of mattresses due to wear and normal use.

We also do not warrant for changes due to circumstances or use beyond the regulations for storage and use of normal mattresses, which are lying and sleeping. (For example: do not use a mattress to go to the river) If you have questions about the proper preservation and use of the mattress, please contact us at help@ru9.com.

For example, Ru9 mattresses are designed for use on a solid and hard surface with a structure capable of supporting the weight of mattresses and users located on mattresses, such as on bed supports (for example, bed frames). or background). We do not warrant your product if you use the product in a manner inconsistent with the design and usage of the product.

In addition, some personalization levels for your Ru9 mattresses will also be expected. Product imperfections that do not interfere with a normal person in the use and enjoyment of the product under normal conditions. For example, the surface may not be perfect, and the corners may not be perfectly shaped or symmetrical. This is not considered a “defect” of the product but you can apply this Warranty Policy ..

More specifically, this Warranty excludes: (a) Product defects and minor aesthetic defects; (b) normal wear and tear; (c) tear, stains, stains, burns, and discoloration occurs over time; (d) moisture or mold; (e) personal preferences regarding solidity, texture, comfort, etc.; (f) the normal body leaving the sores on the mattress not larger than 25mm as measured below the cotton padding – in other words, the shrinkage of the cotton fabric is expected to be not considered a “fault.” product”; (g) allergies and personal sensitivities; and (h) natural cotton or foam smell.

In addition, this Warranty does not apply to conditions that occur due to excessive handling, misuse or care. Accordingly, the following cases, if detected upon inspection, will void your Warranty:

(a) any unsanitary conditions; (b) fire; (c) Use the Product on an inappropriate bed frame; (d) excessive product use; (e) Improper hygiene of Products; and (f) Preserving products improperly (including storage of products in wet areas, areas of insects or with rodents or any other unprotected storage area); and (g) buying from resellers who are not authorized retailers.

How to make a claim under this Warranty?

This warranty does not apply to variations of mattresses due to wear and normal use.

To claim under this Warranty, please submit : 1) a brief description (and picture, if possible) about the problem or condition that you believe constitutes a defect; 2) by proof of purchase (such as your order number or original sales invoice) to Ru9 at help@ru9.vn

The Nest by Ru9
Q: Who is this warranty for and used for?

Nest mattress is warranted for 5 years

Designed and manufactured with long-lasting use in mind, Nest mattresses have passed numerous international quality tests and are ready for a long-lasting good night's sleep.
This warranty is non-transferable and only valid if you are (a) the original purchaser and current owner of the mattress in need of Warranty and (b) purchased the mattress directly from an Authorized Distributor.

In particular, this Warranty shall apply to the following defects, provided that such defects arise or arise when the product has been properly handled, stored and used, and does not apply in the following cases: may cause damage or damage beyond normal wear and tear with use:

1. Concaveness or deflection visible to the naked eye is greater than 25mm in foam material when no weight is applied on the mattress surface. Please note that the term “normal wear and tear” is used under the assumption and with the requirement that the mattress is placed on a suitable supporting surface (capable of supporting the distributed weight of the body). person and the weight of the mattress itself).
If you have questions about whether the support surface you are using or intend to use is suitable, please contact us via help@ru9.vn

2. Is there any tear in the foam material that causes the foam layers to tear or come apart under normal use and proper handling of the mattress.

3. Any manufacturing defects in the mattress such as torn fabric or loose stitching.

What warranty measures will Ru9 perform?

We will repair or replace defective Products or defective components of the Product

In the event of a manufacturing defect in a part of the Product, such as a mattress cover, we may choose to repair or replace the part instead of replacing the entire mattress, and we reserve the right to make a decision to choose the appropriate Warranty policy. If we choose to replace the Product or component of the Product, we will replace the defective product with a sample, product version, color, or style available at the time of replacement, likely to different from some original products. Any such repair or replacement will not extend the original warranty period, nor will it begin a new warranty period.

Where does this warranty apply?

We will repair or replace defective Products or defective components of the Product
In the event of a manufacturing defect in a part of the Product, such as a mattress cover, we may choose to repair or replace the part instead of replacing the entire mattress, and we reserve the right to make a decision to choose the appropriate Warranty policy. If we choose to replace the Product or component of the Product, we will replace the defective product with a sample, product version, color, or style available at the time of replacement, likely to different from some original products. Any such repair or replacement will not extend the original warranty period, nor will it begin a new warranty period.

How to make a claim under this Warranty?

This warranty does not apply to variations of mattresses due to wear and normal use.

To claim under this Warranty, please submit : 1) a brief description (and picture, if possible) about the problem or condition that you believe constitutes a defect; 2) by proof of purchase (such as your order number or original sales invoice) to Ru9 at help@ru9.vn

Niu Pillow
What is this warranty for?
Your Niu Pillow is covered by a 1 Year Full Replacement Limited Warranty to ensure long-lasting quality of sleep.
How will Ru9 apply the warranty?

As soon as it receives information about the product that needs to be warranted, Ru9 will conduct an inspection and assessment of the level of warranty need, thereby offering an appropriate warranty plan.

If the Niu pillow product has a manufacturing defect in the foam, Ru9 will issue a 1-for-1 warranty for the foam part of the pillow, and equal to the current version of the foam layer at the time of the warranty (there may be some difference). points from the original version).

The above repair or replacement will not extend the warranty period or initiate a new warranty period.

In which cases does the warranty not apply?

The Niu pillow's warranty does not apply to normal wear and tear during daily use as well as damage caused by improper use of the Niu pillow and/or under inadequate storage conditions. .

In addition, the warranty does not apply to personal claims about pillow usage preferences (color, softness, hardness, ...) or defects that do not interfere with the comfort of the pillow. the use of pillows (wrinkled surfaces, asymmetrical corners, etc.)

Specifically, the warranty excludes the following:


(a) ) minor cosmetic flaws or omissions;
(b) normal wear and tear;
(c) tears, stains, stains, burns, and age discoloration time;
(d) moisture or mold;
(e) personal preferences related to structure, solidity, design…;
(f) natural settlement in foam material under normal use;
(g) allergies, personal sensitivities;
(h) fabric smell or natural foam smell.

In addition, the warranty does not apply in cases where the pillow is worn c storage in inappropriate conditions:
(a) any unsanitary conditions;
(b) fire;
(d) improper use of pillows;< br/>(e) improperly sanitizing products;
(f) buying from distribution channels not authorized by Ru9.

How to claim warranty?

To claim warranty, please send:

1. A brief description of the warranty problem you are facing along with a photo taken


2. Proof of purchase from official distribution channel from Ru9 (order number, original sales invoice) to help@ru9.vn

Om Pillow
Warranty policy of Om Pillow?

Ru9 Om Pillow is warranted for 1 year during use, if the 2 hugging knees are flattened by more than 10% (2.2 cm) compared to the original height of 22cm, Ru9 will support innovation for customers.

In case, after receiving the goods within 30 days and the pillow has not been used, if there are major defects from the manufacturer such as:

- The pillow does not inflate and do not stretch the cover after opening

- The seam is torn by more than 5cm and is deviated to the point that it cannot be used

then Ru9 will assist in replacing the cover or changing it new depending on the degree of defect from the product.

Ru9 Foam Topper
What is Topper's warranty policy?

1 Year Warranty

Ru9 Mattress Topper comes with a 1-year warranty to give you peace of mind for a long-lasting Topper experience. To qualify for the warranty, you need to be the person (1) to purchase and own the Ru9 Foam Mattress Topper; (2) purchased Ru9 Topper mattress from authorized Ru9 distribution channels.

Within the first 1 year, Ru9 will provide warranty: repair/replace parts for any Ru9 Foam Topper with visible dents/samples more than 20% (1cm) visible to the naked eye when there is no impact of external force.

30 days 1 for 1 exchange

In case after receiving the goods within 30 days , Ru9 will support 1 for 1 if Ru9 Foam Topper has manufacturing errors such as:
- The foam layer does not expand and the Topper does not stretch the shell after opening
- The foam layer in the intestines is broken, feces uneven distribution when flattened
- The seam on the sheath is torn by more than 5cm and is deviated to the point of unusable
- The zipper is broken, unusable

< strong>Note:
- Ru9 will re-check for manufacturing defects on the Topper that needs warranty, and offer an appropriate (replacement or renewal) plan.
- Ru9 will replace the product with the existing version of the product (there may be a change in design, color,...).
This warranty does not cover wear and tear damage. normal wear and tear with use use and due to improper use of Topper.

For more information, visit ru9.vn or contact us via: 1900 636321 | help@ru9.vn