Ru9's Deposit and Refund Policy

Ru9 Deposit, Cancellation & Refund Policy

1. Deposit Requirements

No Deposit Required

Orders under 500,000 VND do not require a deposit.

Deposit Required

Applies to:

  • Orders of 500,000 VND or above
  • Custom mattresses (non-standard dimensions or special requirements)

Deposit Amounts

Standard-size mattresses:

Delivery Type Deposit Required
Standard delivery 10% of total order value
Scheduled delivery / Storage request 30% of total order value
Express delivery 100% of total order value

Custom mattresses:

Item Policy
Deposit 100% of total order value
Order confirmation Production begins immediately upon receipt of full payment

2. Order Cancellation Policy

Standard-Size Mattresses

Cancellation Timing Deposit Refund
Within 3 days of deposit & before dispatch 100% refunded (minus any applicable fees)
After 3 days from deposit date Non-refundable

After 3 days, Ru9 has already begun production preparation — including material allocation, production scheduling, and other operational processes. However, our team will work with you to find a suitable product exchange alternative.

Custom Mattresses

  • Deposit is non-refundable upon cancellation, due to the bespoke nature of the product.

3. Deposit Refund Process

  • Upon approval, Ru9 will refund the deposit amount (minus any applicable fees) to the bank account provided by the customer.
  • Processing time: Within 7–14 business days from the date Ru9 confirms the refund request as valid.

4. Contact Us

Hotline: 1900 63 63 21 | 086 777 0969

Online: Facebook / Ru9.vn / Ru9 Zalo OA

Showrooms:

  • HCM Showroom 1: 283A Hai Ba Trung St., Xuan Hoa Ward, Ho Chi Minh City — 0964 777 910
  • HCM Showroom 2: 00.09 Sarimi B2, 72 Nguyen Co Thach St., An Khanh Ward, Ho Chi Minh City — 0964 777 960
  • Hanoi Showroom: 110 Hai Ba Trung St., Cua Nam, Hanoi — 0964 777 940

Website: ru9.vn

Thank you for choosing Ru9.