Privacy & Data Security Policy
CUSTOMER PRIVACY AND INFORMATION SECURITY POLICY
1. Purpose and scope of collection:
Data collection on the Rubaby.vn website mainly includes: email, phone number, customer address, etc. This information is mandatory for Rubaby to collect when customers make a purchase, require product support, and for Rubaby to contact and confirm orders when customers place an order on Rubaby, ensuring consumer rights.
During the payment transaction process on the Rubaby website, we only store detailed information about the customer's paid order; information about the customer's bank account number will not be stored.
Customers will be solely responsible for the security and safekeeping of all activities related to their use of services, contact submissions, and email inbox. Additionally, customers are responsible for promptly informing the Rubaby.vn website about any unauthorized use, abuse, security breaches, or the retention of their registered name and password by a third party, so appropriate measures can be taken.
2. Scope of information usage:
The Company uses the information provided by members to:
- Provide information about products and services to customers;
- Deliver goods to customers;
- Send notifications about information exchange activities between members and the Rubaby.vn website, such as promotions, customer appreciation programs, etc.
- Prevent activities that destroy member user accounts or impersonate members.
- Contact and resolve issues with members in special cases.
- Not use members' personal information for purposes other than confirming and contacting them regarding transactions on Rubaby.vn.
- In case of legal requirements: The Company is responsible for cooperating and providing members' personal information when requested by judicial agencies, including the Procuracy, courts, and police investigation agencies, related to any illegal activities of customers. Additionally, no one has the right to infringe upon members' personal information.
3. Information storage period:
Members' personal data will be stored until a cancellation request is made. In all other cases, members' personal information will be kept confidential on the Rubaby.vn server.
4. Address of the entity collecting and managing personal information:
VONG XANH JOINT STOCK COMPANY
Address: 110 Nguyen Van Kinh, Thanh My Loi Ward, Thu Duc City, Ho Chi Minh City.
5. Means and tools for users to access and correct their personal data:
Customers have the right to inspect, update, adjust, or delete their personal information by requesting Rubaby.vn to do so.
Customers have the right to send complaints about the seller to the management board of the Rubaby.vn website. Upon receiving such feedback, Rubaby.vn will reconfirm the information, and if the customer's complaint is accurate, Rubaby.vn will take timely handling measures depending on the severity.
6. Commitment to customer personal information security:
The personal information of customers on Rubaby.vn is absolutely secured by Rubaby.vn according to Rubaby.vn's personal information protection policy. The collection and use of each customer's information is only carried out with the consent of that customer, except in cases where the law stipulates otherwise.
No customer personal information will be used, transferred, provided, or disclosed to any third party without the customer's explicit consent.
In the event that the information storage server is attacked by hackers, leading to the loss of customer personal data, Xedap.vn will be responsible for notifying the authorities for timely investigation and resolution, and for informing customers.
Absolute confidentiality of all customer online transaction information, including digitized accounting invoice information and documents on Rubaby.vn.
The management board of Rubaby.vn requires individuals to provide full relevant personal information when registering/purchasing, such as: Full name, contact address, email, phone number, bank account number, payment card number, etc., and to be responsible for the legality of such information. The management board of Rubaby.vn is not responsible for, nor will it resolve, any complaints related to the rights of members if it finds that all personal information provided by that customer during initial registration is inaccurate.
