Business Operations Manager

Company Overview

Ru9 is a leading direct-to-consumer brand in the mattress industry, known for our commitment to quality, comfort, and customer satisfaction. We are dedicated to revolutionizing how customers experience sleep by offering the best products and an unmatched delivery service.

Position Overview

Ru9 is seeking a Business Operations Manager to spearhead our operational strategy and execution. This role is crucial for maintaining and elevating our fulfillment operations and delivery service levels. The successful candidate will work closely with the CEO to implement new business initiatives and drive process improvements across multiple departments. A strong foundation in data analytics is essential to foster a data-driven culture within the operational team for continuous improvement.

Key Responsibilities

  • Operational Metrics Oversight: Develop and manage key operational metrics for fulfillment, logistics, and delivery service levels, ensuring the company meets its high standards for operational excellence.
  • Delivery and Fulfillment Excellence: Ensure that delivery and fulfillment services meet or exceed customer expectations and service level agreements.
  • Inventory Optimization: Collaborate with the supply chain team to manage stock levels, ensuring product availability meets demand without overstocking or stockouts.
  • Process Optimization: Lead process improvement efforts to streamline operations, focusing on the development and optimization of Standard Operating Procedures (SOPs) across the operational team and with other departments such as finance, product, and sales.
  • Data Analytics Proficiency: Utilize data analytics to inform decision-making, identify areas for operational enhancements, and monitor the impact of implemented changes.
  • Technology Utilization: Partner with tech/data teams to enhance operational systems, ensuring that the infrastructure supports efficient and effective processes.
  • Cross-Functional Collaboration: Work closely with system and technology teams, as well as the data team, to leverage insights and technology in refining SOPs and achieving operational targets.
  • Strategic Planning: Contribute to the overall operational strategy of the company, ensuring it supports the business's growth and customer service objectives.
  • Team Leadership: Build and lead a high-performing operations team, empowering them with the tools and knowledge to excel in their roles.


    • Bachelor’s degree in Business Administration, Operations Management, Logistics, or a related field.
    • A minimum of 5 years of experience in operations management, preferably in a D2C or e-commerce environment.
    • Proven track record of scaling operations and increasing efficiency within a fast-paced environment.
    • Strong leadership skills and experience managing diverse teams.
    • Excellent analytical and problem-solving abilities.
    • Proficient in using data to inform and guide operational decisions.
    • Exceptional communication and interpersonal skills.
    • Knowledge of the mattress industry or large-item home delivery is a plus.
    • Willingness to work flexible hours, including weekends and holidays, as necessary.


    • Competitive and attractive base salary
    • Yearly performance bonus (KPI) based on company's policies
    • Social Insurance - Health Insurance - Unemployment Insurance
    • Lunch allowance
    • Opportunities for career advancement and development in a young, fast-growing and dynamic environment
    • Receive Ru9 products as gift for every work anniversary
    • Special discount on products for company employees


    At Ru9, we create dreams, quite literally. We are dedicated to our customers and value innovative thinking, honesty and continuous learning from experience. Join Ru9 to create the future of sleep.
    Send us your CV with title [Business Operations Manager] Full name & Phone number to email: