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Customer Excellence Officer

Fulltime Position

Ru9 is looking for Customer Excellence Officer to join our team of dreamers.

Ru9 – The Sleep Company is a manufacture-to-consumer brand that aims to improve the life quality of Vietnamese people by offering design-conscious sleep products with best-in-class customer service. We care deeply about our customers and appreciate innovative thinking, integrity and learning from experiences.

As a Customer Excellence Officer, you will be responsible for servicing our clients which can range from personal to corporate clients. With your expertise in the brand, products, and services, you will assist our customers in understanding their needs and solve their problems. You know how to create great experiences and will go an extra mile to make better ones, creating long-lasting relationships with our customers.

What you will be doing when you are not sleeping:

Provide the highest level of customer service at all times & in all communications with customers & vendors. The main responsibilities include but not limited to:

  • Firstly, put yourself in Ru9 customers’ shoes
  • Delivering joyful experiences to our customers through phone, email & chat channels
  • Consulting and selling Ru9 products with your top-notch product expertise & charm
  • Processing orders and assuring smooth delivery • Updating our CRM with detailed information and leveraging CRM system to maintain customer relationship.
  • Recording customers’ feedback to Marketing & Product Development teams for constant improvements in customer experience
  • Supporting in operation task and paperwork

Who are you:

  • 1-2 years working experience in service industry or proven to achieve high performance in this field
  • Have excellent social skills – you are natural at making conversations more fun and enjoyable
  • Have good English ability, across all skills
  • Attention to detail & well organized
  • Be able to learn and adapt quickly to a high-growth environment
  • Available to work evening & weekend shifts

The pancakes and whipped cream:

  • Competitive base salary
  • Sales bonus
  • Social insurance & Health insurance
  • Opportunity for career progression and quick promotion in a growing company
  • Dynamic working environment in District 1, HCMC
  • Lunch is provided with snacks and drinks around
  • Nap rooms to rest whenever you need
  • First to test out Ru9’s newest products at home

To apply, send your CV to