Ru9 understands that, just 20-30 minutes at the store can't give you the full feeling of a product that will stick with you for many years. Therefore, Ru9's 100-night trial will allow customers to try and experience Ru9's products right in their bedroom. And if you are not satisfied, you can return the product and receive a 100% refund.

Shipping for both delivery and returns is completely free (for Original and Nest products).

For Niu Pillow (Graphene Foam), customers return the product directly at the store or send it to Ru9's showroom address in two regions and pay the shipping cost for the return order. Refer to Ru9 address here .

Ru9 free shipping nationwide, both when you order and return under the 100-night trial.

As for Ru9 Mattress products, if customers want to change the size within the first 100 nights, Ru9 applies a shipping fee of 400,000 VND / 1 product for customers in Ho Chi Minh City. Ho Chi Minh City and from 800,000 VND / 1 product in other areas. Exact fees are announced based on specific addresses.

Ru9 free standard delivery nationwide, specifically as follows:

- In the inner city of Hanoi and Ho Chi Minh City. HCM: within 2 to 3 working days

- In suburban areas: within 5 to 7 working days

Note : Orders are prioritized for delivery during office hours, not supported on Sundays and public holidays as prescribed by the State.

For orders that require fast delivery, special requirements in the city area. Ho Chi Minh City and Hanoi will incur additional costs. Customers please contact directly via Hotline 1900636321 or Facebook Ru9 for timely advice.

The refund of Niu pillow under the 100-night policy will not be applied to the purchase of this product in the combo.

The 100-night trial sleep policy of Nest and Original Mattresses is still fully guaranteed and applied as when buying retail.

You can order directly or through Ru9's partner at:

Website: ru9.vn
– Hotline: 1900 63 63 21
– Facebook: facebook.com/ru9vn
– Instagram: instagram.com/ru9vn

The price and size of Ru9 Original mattress are as follows:

- Super King: R 220cm x D 200cm x C 25cm - VND 16,990,000

- Square King: R 200cm x D 200cm x C 25cm - VND 15,990,000

- King: R 180cm x D 200cm x C 25cm - VND 13,690,000

- Queen: R 160cm x D 200cm x C 25cm - VND 11,990,000

- Full: R 140cm x D 200cm x C 25cm - VND 10,690,000

- Single: R 120cm x D 200cm x C 25cm - VND 7,690,000

In addition, Ru9 takes orders for special sizes. Please contact a counselor via Facebook (insert link) or Hotline 1900636321 (insert number) for support!

The price and dimensions of the Ru9 Nest mattress are as follows:

- Super King: R 220cm x D 200cm x C 15cm - VND 9,990,000

- Square King: R 200cm x D 200cm x C 15cm - VND 8,990,000

- King: R 180cm x D 200cm x C 15cm - VND 7,690,000

- Queen: R 160cm x D 200cm x C 15cm - VND 6,990,000

- Full: R 140cm x D 200cm x C 15cm - VND 5,990,000

- Single: R 120cm x D 200cm x C 15cm - VND 4,990,000

In addition, Ru9 takes orders for special sizes. Please contact a counselor via Facebook (insert link) or Hotline 1900636321 (insert number) for support!

Ru9 mattress is made from 100% high-performance foam, combined with Memory Foam layer integrated with cold gel. With a structure of 3 different foam layers, Ru9 Mattress has the ability to support the body according to the natural curve and release pressure evenly - and at the same time, give a good night's sleep for many years.

Ru9 Original Foam Mattress is made up of 3 layers of foam:
Ru9 Contour Foam is an exclusive foam that follows natural curves;
Memory Foam layer integrated with cold gel distributes force evenly, effectively supporting and separating movement when sleeping with others;
The 15cm thick PU Foamm bottom layer helps support a good night's sleep.
In addition, 3 layers of foam are covered with a layer of fireproof cotton, making your home safer in case of emergency. The cover of the Ru9 Mattress is made from breathable Spandex fabric – designed for easy removal and cleaning, protecting your health for years of use.

Nest by Ru9 mattress is made up of 2 layers of foam: The top layer of Ru9 Contour Foam provides full body support throughout the night, combined with Ru9 Support Foam underneath, which is very durable and keeps the mattress from sinking for many years. .

In addition, 2 layers of foam are covered with a layer of fireproof cotton, making your home safer in case of emergency. The Tencel mattress cover is breathable, easy to disassemble, both to help you sleep more cool, and convenient for cleaning, ensuring the health of the user.

The foam material used in the Ru9 Mattress is certified by the CertiPUR-US® International Foam Testing Program – run by a non-governmental organization AFPF. Thereby, the foam material of Ru9 Mattress has met 6 standards: the foam production process does not harm the atmosphere; do not use flame retardant chemicals (PBDEs, TDCPP or TCEP), which can cause neurotoxicity or endocrine disorders; free of mercury, lead and heavy metals; does not contain formaldehyde which can be harmful to the skin and respiratory system; does not contain phthalates that weaken immunity; and has low VOC emissions (0.5 per million).

Original mattress is warranted for 10 years, Nest mattress is warranted for 5 years.

Designed and manufactured with durability in mind, the Ru9 Mattress has passed numerous international quality tests and is ready for a long-lasting good night's sleep.

This Warranty is non-transferable and is only valid if you are (a) the original purchaser and current owner of the mattress in need of the Warranty and (b) purchased the mattress directly from a Distributor. authority.

In particular, this warranty will apply to the following defects, provided that such defects arise or appear when the product has been handled, stored and used for its intended purpose and does not apply in the following cases: may cause damage or damage beyond normal wear and tear with use:

1. The concave or deflection visible to the naked eye is greater than 25mm in the foam material when no weight is applied on the mattress surface.
Please note that the term “normal wear and tear” is used in the presumption and requirement that the mattress is placed on a suitable supporting surface (capable of supporting the distributed weight of the body). person and the weight of the mattress itself).
If you are wondering if the support surface you are using or intend to use is suitable, please contact help@ru9.vn

2. Any manufacturing defects in the mattress such as torn fabric or loose stitching.

3. Is there any tear in the foam material that causes the foam layers to tear or come apart under normal use and proper handling of the mattress?

For more information on terms and conditions, please see here .

The 1-year warranty on the Niu pillow applies only when (1) you are the original purchaser and current owner of the pillow in question; (2) you purchased the Niu pillow at the distribution channels directly from Ru9; (3) the product to be warranted is in Vietnam during the warranty period.

Ru9 will carry out a warranty against foam defects, provided that the Niu pillow is properly handled, stored and used in indoor, dry conditions and has not been subjected to any other harsh influences beyond the normal wear and tear.

For more information on terms and conditions, please see here .

Ru9 Hugging Pillow is warranted for 1 year 1 for 1 exchange. During 1 year of use, 2 hugging knees have collapsed by more than 10% (2.2 cm) compared to the original 22cm height. Ru9 will support innovation.

In case, after receiving the goods within 7 days and the pillow has not been used, if there are major defects from the manufacturer such as: the pillow does not inflate and does not stretch the cover after opening, the seam is torn more than 5cm and is damaged. Deviated to the point that it cannot be used, Ru9 will support replacing the cover or changing a new one depending on the degree of error from the product.

*Does that mean :

- The cover is torn, the thread is broken, the zipper is damaged, replace the cover

- The pillow is not inflated, the intestines are skewed and uneven, customers can take pictures or record videos and send them to Ru9.

For more information on terms and conditions, please see here .

Ru9 Foam Topper is warranted for 1 year, giving you peace of mind for a long lasting Topper experience. To qualify for the warranty, you need to be the person (1) to purchase and own the Ru9 Foam Mattress Topper; (2) purchased Ru9 Topper mattress from authorized Ru9 distribution channels.

Within the first 01 year, Ru9 will carry out the warranty: repair/replace parts for any Ru9 Foam Topper whose dents/samples down more than 20% (1cm) are visible to the naked eye when there is no impact. action of external forces.

In case after receiving the goods within 30 days, Ru9 will support 1 to 1 exchange if Ru9 Foam Topper has manufacturing errors such as:
- The foam layer does not expand and the Topper does not stretch the cover after opening
- The foam layer in the intestine is broken, unevenly distributed when flattening
- The seam on the sheath is torn by more than 5cm and is deviated to the point of being unusable
- The zipper is broken, can't be used

Note:
- Ru9 will conduct a re-check for manufacturing defects on the Topper that needs warranty, and offer an appropriate (replacement or renewal) plan.
- Ru9 will renew the product with the existing version of the product (there may be a change in design, color,...).
This warranty does not cover damage caused by normal wear and tear in use and by improper use of the Topper.

For more information, visit ru9.vn or contact us via: 1900 636321 | help@ru9.vn

For more information on terms and conditions, please see here .