Customer Experience Executive (Full-time HCM)



Full-time Position

Ru9 is looking for a Customer Experience (full time) to join the team. We are looking for people who have the ability to sell and provide outstanding service to customers in the Ho Chi Minh City area.

In this position, you'll work directly with the Sales Manager to build the best in-person buying experience, always ordering customer centered. With an understanding of the company's products and services, you will play the role of customer support, listening to customers' needs, questions and providing solutions. You need to understand how to deliver the best experience for your customers, and be willing to put in extra effort to make a breakthrough in your services, thereby building lasting relationships with Ru9 customers.

Ru9 – The Sleep Company is a manufacturer-to-consumer brand that aims to improve the life quality of Vietnamese people by offering design-conscious sleep products with best-in-class customer service.

What you will be doing when you are not sleeping:

  • First, you need to put yourself in the shoes of Ru9's client
  • As the face of Ru9, bringing the best, most fun experience to customers products in stores as well as through online channels
  • Ensure sales revenue and customer satisfaction
  • Leverage available resources from the company and information from training sessions to update continuously update information or changes if any of the product
  • Record reviews, feedback from customers, send to marketing and product development department products to constantly improve, meet customer needs
  • Work with Marketing department to build, plan marketing activities

Who are you:

  • Minimum 1 year experience in customer-facing positions
  • Has great social skills, is always comfortable in conversation, and keeps the conversation going pleasantly
  • Organizing mind, love the startup environment, ready to manage to achieve work goals
  • Good at handling situations
  • Creative thinking, open-minded, not afraid of challenges< /li>
  • Inquisitive, curious about how things work and looking for ways to improve improve all activities
  • Ability to adapt to the ever-changing, rapidly evolving startup environment Creative thinking and willing to innovate
  • Bring fun and excitement to the working environment, always willing to work actively extreme


- Competitive salary with monthly bonus

- Full health insurance, social insurance

- Celebrate each time a goal or milestone is achieved

- Get discount when buying Ru9 products

- Working location: District 1, Ho Chi Minh City


Here at Ru9, we create dreams, and quite literally. We care deeply about our customers and appreciate innovative thinking, integrity and learning from experiences. Come join us to create the future of sleep.


To apply, please fill out the application form: