Your Ru9 Mattress is covered by a 10 Year Full Replacement Limited Warranty. Our mattresses are built to last, and we proudly stand by this unbeatable warranty as proof of our confidence in the product.

Specifically, this Warranty covers the following defects, assuming they arise or appear in circumstances in which you have been using the Product only for its intended purpose and have not subjected it to other than normal wear and proper handling:

  • A visible indentation or sag greater than 25mm in the foam material. This refers to an indentation that is visible when no weight is applied to the top of the Product. Please note that “normal wear” assumes and requires that your mattress is continuously supported by a proper foundation sufficient to support the distributed weight of your body and the mattress itself.
  • Any physical flaw in the foam material that causes it to split or crack.
  • Any manufacturing defect in the mattress cover such as the fabric tearing or stitching unraveling.

The limited warranty does not include the following:

  • Physical abuse or damage to the structure and/or cover material, including but not limited to, burns, cuts, tears, liquid damage, or stains; provided, that the defect is caused by such abuse or damage.

For more information on warranty terms and condition, please see here.

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The Ru9 mattress contains three unique layers of technologically advanced, modern polyurethane foam. Each layer of Ru9 mattress has been designed, tested and made here in Vietnam. We use American industry leading manufacturing technology and standard to ensure best practice in environmental sustainability and quality. See Ru9 foam international certifications here.

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The Ru9 Contour layer is made from high-performance open-cell foam. High-performance foams are superior in resilience level, density and have better resistance than normal foam thus, offering a great comfort and support levels for the body while you sleep. Open cell structure means the heat gets dissipate throughout the night and won’t leave you feel hot and wake up sweating.

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Yes, you sure can! Gone are the days of sleeping on dirty, stained mattress. With the Ru9 Mattress you can easily unzip your mattress cover and hand wash in warm soapy water. Remember to line dry and treat the cover as you would your favorite dress or shirt.

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Our factory has a state of the art compression machine that safely compresses and rolls our foam mattress up to fit into a box that can be delivered to your door in the most convenient way.

Compression or pre-crushing is actually great for foam. This compression removes any inconsistencies within the foams hardness and density. All foam used in mattresses is pre-crushed, the level of compression within the Ru9 Mattress reduces the risk of body signatures and drastically increases the foams longevity.

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Ru9 box dimension is 47cm x 47cm x 105cm.

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Ru9 mattress is available in 3 common sizes (W x L x H):

  • Single: 120cm x 200cm x 25cm
  • Queen: 160cm x 200cm x 25cm
  • King: 180cm x 200cm x 25cm
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Standard bed sheets will fit the Ru9 Mattress. However, to be sure, please check with store for bed sheets that covers 25cm-height mattress.

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The Ru9 Mattress is specially compressed for ease of shipping. Please allow at least 3-5 days for the Mattress to come back to its correct shape and feel (don’t worry it can be slept on right away, it will just get better over the coming days). Compression or pre-crushing is actually great for foam. This compression removes any inconsistencies within the foams hardness and density. All foam used in mattresses is pre-crushed, the level of compression within the Ru9 Mattress reduces the risk of body signatures and drastically increases the foams longevity.

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We understand it takes more than a few minutes to know if a mattress is right for you. That’s why we offer you a 100 night sleep trial. Gone are the days of a rushed buying decision in a fancy showroom with pushy sales staff. Try our mattress for 100 nights and if you don’t fall in love with it, we’ll come collect it and give you a full refund.

Due to the time it takes your body to adjust to a new mattress, we have a minimum requirement that you must own the mattress for at least 14 days before initiating the return. Please note the 100 trial is limited to one per household and cannot be used to exchange for another size. This policy doesn’t apply to our Ru9 Custom mattresses.

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At your home! We believe it is the best and the right way to try your mattress. Because what can be worst than trying a comfort product in an uncomfortable and unnatural environment aka mattress store? Most of the time is just a touch and feel experience with pushy sellers and admit it, none of that will actually give you what you are looking for – comfort.

We spent the past year developing the perfect mattress through countless hours of testing different features and comfort. We did all this testing and research so that you don’t have to.

Designed to be the perfect mattress the Ru9 Mattress comes with an industry leading 100-night risk-free trial, free and fast delivery with amazing customer service.

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We understand that not all bodies are the same. The Ru9 mattress has been tested with a 200kg human dummy on one side and a 50kg dummy on the other. The Ru9 mattress will not bend or sink in the middle, it will distribute the weight evenly.

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Standard shipping is done via our trusted shipping partners and is free within Vietnam.

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Ru9 mattress is made of 3 layers of 100% high-quality, high-performance foam. Foam’s characteristics are ability to adjust to precise comfort level and totally noiseless unlike spring mattresses. With tests and researches, our team has created Ru9 Contour foam of high-performance and open-cell structure to bring ultimate support and comfort with superior air-flow throughout the mattress during use. Combining with transitional gel-infused memory foam layer and structured base, Ru9 Mattress supports the natural posture of your spine, helping to relieve and support spinal alignment. Designed to be a single firmness, we’ve spent many hours tweaking the Ru9’s Mattress specifications to ensure it is universally comfortable for everyone. Our mattress cover is also made from breathable material that is suitable for Vietnam’s climate so that you can sleep cool throughout the night.

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