Shipping and Returns

What is a 100 night trial?

Ru9 understands that only 20-30 minutes in a store is not enough time to experience a product that will be with you for many years. Therefore, Ru9's 100-night sleep trial policy allows customers to sleep and experience Ru9's products in the comfort of their own homes.

Specifically, for Original and Nest mattresses, you can return the product within 100 days if you are not satisfied with it. For the comfort top of Hybrid mattresses, you can switch the firmness from medium to firm or firm to medium within 100 days if you are not satisfied with the firmness of the mattress.

When returning a product, you will receive a refund equal to the amount paid minus the return fee. Please note that your body may need some time to adjust to a new product, so we recommend using it for at least 14 days.

For more information on the 100-night sleep trial policy, please visit.

Order

How to order at Ru9?

You can order directly or through Ru9's partner at:

Website: ru9.vn
– Hotline: 1900 63 63 21
– Facebook: facebook.com/ru9vn
– Instagram: instagram.com/ru9vn

Size and price of Ru9 Original Mattress?

The price and size of Ru9 Original mattress are as follows:

- Super King: R 220cm x D 200cm x C 25cm - 18.690.000đ

- Square King: R 200cm x D 200cm x C 25cm - 17.690.000đ

- King: R 180cm x D 200cm x C 25cm - 14.990.000 đ

- Queen: R 160cm x D 200cm x C 25cm - 12.990.000 đ

- Full: R 140cm x D 200cm x C 25cm - 11.790.000 đ

- Single: R 120cm x D 200cm x C 25cm - 8.490.000 đ

In addition, Ru9 takes orders for special sizes. Please contact a counselor via Facebook or Hotline 1900636321 for support!

Nest by Ru9 Mattress Size and Price?

The price and dimensions of the Ru9 Nest mattress are as follows:


- Super King: R 220cm x D 200cm x C 15cm - 10.990.000đ


- Square King: R 200cm x D 200cm x C 15cm - 9.990.000đ


- King: R 180cm x D 200cm x C 15cm - 8.690.000đ


- Queen: R 160cm x D 200cm x C 15cm - 7.990.000đ


- Full: R 140cm x D 200cm x C 15cm - 6.690.000đ


- Single: R 120cm x D 200cm x C 15cm - 5.790.000đ

In addition, Ru9 takes orders for special sizes. Please contact a counselor via Facebook or Hotline 1900636321 for support!

Size and price of Niu pillow?

Niu pillow size: 60cm x 40cm x 12cm - 950,000 VND/pillow

Size and price of Om pillow?

Ru9 hug pillow with size 22x115cm and protrusion diameter 25cm - 1,150,000 VND/pillow.

Size and price of Ru9 Foam Topper?

The price and dimensions of Topper Ru9 (excluding the bag) are as follows:

Single: 120cm x 200cm x 5cm - 2.990.000 VND


Full: 140cm x 200cm x 5cm - 3.790.000 VND


Queen: 160cm x 200cm x 5cm - 3.990.000 VND


King: 180cm x 200cm x 5cm - 4.890.000 VND


Square king: 200cm x 200cm x 5cm - 5.690.000 VND


Supper king: 220cm x 200cm x 5cm - 6.390.000 VND

In what form does Ru9 receive payment?

You can pay via bank card linked to VN Pay electronic payment gateway, international payment card and contact to transfer directly to Ru9
See more banks that can pay with Ru9 here

Does Ru9 accept installment payments?

Have. Ru9 accepts installment payments for Ru9 Mattress products. You can pay in installments via credit cards of more than 20 banks with the rates: 3 months - 6 months - 12 months. See more banks that have installment payment links with Ru9 here.

Where can I try Ru9 products?

You can experience Ru9's products at:
- Ho Chi Minh City: 283A Hai Ba Trung, Ward 8, District 3, Ho Chi Minh City

- Hanoi: 71 Trang Thi, Hang Bong, Hoan Kiem, Ha Noi

However, Ru9 has a policy of 100 nights of trial sleep for all Niu Mattress and Pillow products to experience at home and refund if it doesn't feel right. Please feel free to try sleeping at home before making your choice. See more information about the 100-night trial policy in the Policy section

Does Ru9 accept payment on receipt?

Ru9 accepts deposits and pays the rest in cash (COD) for mattress orders. For support, please contact Ru9 via Facebook Fanpage or Hotline 1900636321).

Product

What is Ru9 mattress?

Ru9 mattress is made from 100% high-performance foam, combined with Memory Foam layer integrated with cold gel. With a structure of 3 different foam layers, Ru9 Mattress has the ability to support the body according to the natural curve and release pressure evenly - and at the same time, give a good night's sleep for many years.

What is the structure of Ru9 Original Mattress?

Ru9 Original Foam Mattress is made up of 3 layers of foam:
Ru9 Contour Foam is an exclusive foam that follows natural curves;
Memory Foam layer integrated with cold gel distributes force evenly, effectively supporting and separating movement when sleeping with others;
The 15cm thick PU Foamm bottom layer helps support a good night's sleep.
In addition, 3 layers of foam are covered with a layer of fireproof cotton, making your home safer in case of emergency. The cover of the Ru9 Mattress is made from breathable Spandex fabric – designed for easy removal and cleaning, protecting your health for years of use.

How is the structure of the Nest Mattress?

Nest by Ru9 mattress is made up of 2 layers of foam: The top layer of Ru9 Contour Foam provides full body support throughout the night, combined with Ru9 Support Foam underneath, which is very durable and keeps the mattress from sinking for many years. .

In addition, 2 layers of foam are covered with a layer of fireproof cotton, making your home safer in case of emergency. The Tencel mattress cover is breathable, easy to disassemble, both to help you sleep more cool, and convenient for cleaning, ensuring the health of the user.

Is Ru9 mattress safe?

The foam material used in the Ru9 Mattress is certified by the CertiPUR-US® International Foam Testing Program – run by a non-governmental organization AFPF. Thereby, the foam material of Ru9 Mattress has met 6 standards: the foam production process does not harm the atmosphere; do not use flame retardant chemicals (PBDEs, TDCPP or TCEP), which can cause neurotoxicity or endocrine disorders; free of mercury, lead and heavy metals; does not contain formaldehyde which can be harmful to the skin and respiratory system; does not contain phthalates that weaken immunity; and has low VOC emissions (0.5 per million).

How is Ru9 mattress delivered in the box?

With advanced technology, Ru9 Mattress can be vacuumed and rolled up in a bin. The size of the box of Ru9 Mattress when delivered to the customer is 48cm x 48cm x 110cm – similar to a mini fridge making it easier to transport.

Can I roll up the mattress once it's opened?

After opening the mattress, the particles in the foam will expand and cannot be pressed again like the original. However, because it is made of foam, the weight of the Ru9 Mattress is quite light and has high elasticity, so moving the Ru9 Mattress after opening the mattress is completely easy.

What material is Niu pillow made of?

The Niu pillow is made of Memory Foam material that provides optimal support for the head and neck, compatible with any weight or body shape. At the same time, the Graphene technology incorporated in the foam can quickly dissipate heat to keep your head and neck comfortable all night. The cover of the Niu Pillow is made of Tencel fabric, which is moisture-wicking, cool and durable, and is removable for easy cleaning.

What size is Niu pillow?

Niu pillow has a size of 60cm x 40cm x 12cm, weighs about 1.5kg, compatible with many types of pillow cases on the market today.

Can I wash Niu pillows?

Niu pillow can only wash the foam cover, please do not wash the foam inside.

What's special about Ru9 hug pillow?

Different from other types of pillows on the market, Ru9 Hug pillow is the first pillow product made of foam and cotton in Vietnam. This combination helps the pillow have better support and interaction with the user than other pillows on the market. The foam and cotton particles will move flexibly in the pillow, helping to distribute the impact force, creating a smooth and soft feeling when lying down. At the same time, the support pillow helps me not to deviate my shoulders and spine when sleeping on my side. In addition, the design of the pillow is groundbreaking with a length of 115cm and a slightly raised belly. This abdomen helps the pillow hug the body, creating a warm feeling in the abdomen, making it easier to fall asleep. The 115cm length of the pillow also helps you stay comfortable in all positions, without shrinking your legs and causing fatigue.

Insurance

How is Ru9 mattress guaranteed?

Original mattress is warranted for 10 years, Nest mattress is warranted for 5 years.

Designed and manufactured with durability in mind, the Ru9 Mattress has passed numerous international quality tests and is ready for a long-lasting good night's sleep.

This Warranty is non-transferable and is only valid if you are (a) the original purchaser and current owner of the mattress in need of the Warranty and (b) purchased the mattress directly from a Distributor. authority.

In particular, this warranty will apply to the following defects, provided that such defects arise or appear when the product has been handled, stored and used for its intended purpose and does not apply in the following cases: may cause damage or damage beyond normal wear and tear with use:

1. The concave or deflection visible to the naked eye is greater than 25mm in the foam material when no weight is applied on the mattress surface.
Please note that the term “normal wear and tear” is used in the presumption and requirement that the mattress is placed on a suitable supporting surface (capable of supporting the distributed weight of the body). person and the weight of the mattress itself).
If you are wondering if the support surface you are using or intend to use is suitable, please contact help@ru9.vn

2. Any manufacturing defects in the mattress such as torn fabric or loose stitching.

3. Is there any tear in the foam material that causes the foam layers to tear or come apart under normal use and proper handling of the mattress?

For more information on terms and conditions, please see here .

How is Niu pillow guaranteed?

The 1-year warranty on the Niu pillow applies only when (1) you are the original purchaser and current owner of the pillow in question; (2) you purchased the Niu pillow at the distribution channels directly from Ru9; (3) the product to be warranted is in Vietnam during the warranty period.

Ru9 will carry out a warranty against foam defects, provided that the Niu pillow is properly handled, stored and used in indoor, dry conditions and has not been subjected to any other harsh influences beyond the normal wear and tear.

For more information on terms and conditions, please see here .

How is the Hugging Pillow guaranteed?

Ru9 Hugging Pillow is warranted for 1 year 1 for 1 exchange. During 1 year of use, 2 hugging knees have collapsed by more than 10% (2.2 cm) compared to the original 22cm height. Ru9 will support innovation.

In case, after receiving the goods within 7 days and the pillow has not been used, if there are major defects from the manufacturer such as: the pillow does not inflate and does not stretch the cover after opening, the seam is torn more than 5cm and is damaged. Deviated to the point that it cannot be used, Ru9 will support replacing the cover or changing a new one depending on the degree of error from the product.

*Does that mean :

- The cover is torn, the thread is broken, the zipper is damaged, replace the cover

- The pillow is not inflated, the intestines are skewed and uneven, customers can take pictures or record videos and send them to Ru9.

For more information on terms and conditions, please see here .

What is the warranty policy of Ru9 Foam Topper

Ru9 Foam Topper is warranted for 1 year, giving you peace of mind for a long lasting Topper experience. To qualify for the warranty, you need to be the person (1) to purchase and own the Ru9 Foam Mattress Topper; (2) purchased Ru9 Topper mattress from authorized Ru9 distribution channels.

Within the first 01 year, Ru9 will carry out the warranty: repair/replace parts for any Ru9 Foam Topper whose dents/samples down more than 20% (1cm) are visible to the naked eye when there is no impact. action of external forces.

In case after receiving the goods within 30 days, Ru9 will support 1 to 1 exchange if Ru9 Foam Topper has manufacturing errors such as:
- The foam layer does not expand and the Topper does not stretch the cover after opening
- The foam layer in the intestine is broken, unevenly distributed when flattening
- The seam on the sheath is torn by more than 5cm and is deviated to the point of being unusable
- The zipper is broken, can't be used

Note:
- Ru9 will conduct a re-check for manufacturing defects on the Topper that needs warranty, and offer an appropriate (replacement or renewal) plan.
- Ru9 will renew the product with the existing version of the product (there may be a change in design, color,...).
This warranty does not cover damage caused by normal wear and tear in use and by improper use of the Topper.

For more information, visit ru9.vn or contact us via: 1900 636321 | help@ru9.vn

For more information on terms and conditions, please see here .

Does Ru9 Bedding Set have a warranty?

In case the goods have been received within 07 days and the Bedding Set is still unused, Ru9 will support to replace the product or change the product set if Ru9 Bedding Set has an error from the manufacturer:
- The product in the set has the wrong color
- The product in the set is the wrong size
- The product is broken by just over 5cm and is so deviated that it cannot be used

Note:
Ru9 will conduct a check for manufacturing defects on products that need warranty, and offer an appropriate (replacement or renewal) plan.
Ru9 will renew the product with the existing version of the product (there may be a change in design, color,...).

For more information, visit ru9.vn or contact us via: 1900 636321 | help@ru9.vn

For more information on terms and conditions, please see here .